Legal
Privacy policy
Last updated: 17 October 2026
This policy explains what personal data Webcof collects, why, and what you can ask us to do with it. It follows India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Who we are
Webcof is a web and marketing agency for clinics, run by Vinay Ramdas Kadam (sole proprietorship, trading as Webcof; GSTIN 27DTOPK0189Q1ZQ), Office 302, City Center, Hadapsar, Pune 411028, Maharashtra, India. For your personal data, we are the “data fiduciary”: the party that decides why and how it is used.
What we collect
When you message, call or email us
Your name, phone number, clinic name, city, and whatever you choose to send us. WhatsApp messages from our website start with a short pre-filled template; you can edit or delete anything in it before sending.
When you buy a growth audit or work with us
Your name, clinic name, billing address, GST number (if you share it), and the details we need to do the work, such as your website address. Payments go through Razorpay. We never see or store your card, UPI or bank details.
When you use this website
- Our hosting provider records basic server logs (IP address, browser type, page requested, time) to keep the site secure and working.
- We use analytics (Google Analytics and Microsoft Clarity) only if you tap “Allow”. If you allow them, they record which pages you visit, your device and browser, your approximate location (city level), and how you scroll and tap. Clarity may record your session; it hides anything typed into fields.
- If you don’t allow analytics, none of these tools load.
What we don’t want
Please don’t send us patient names, photos, reports or other patient information through WhatsApp or email. We don’t need it to answer your questions or to audit your clinic’s online presence.
Why we use it
- To reply to your messages and calls.
- To prepare quotes, deliver audits and do the work you hire us for.
- To issue invoices and meet tax and accounting law.
- To keep this website secure.
- To understand which pages help visitors, only if you allowed analytics.
We do not sell your personal data. We do not use it for anything you haven’t asked for, and we don’t add you to marketing lists without your consent.
The legal basis
- Consent: when you message us, buy an audit or allow analytics. You can withdraw consent at any time, and that is as easy as giving it.
- Legitimate uses permitted by law: for example keeping invoices as tax law requires, or responding to a legal request.
Who we share it with
Only with service providers who help us run Webcof, and only what they need:
| Provider | Why |
|---|---|
| WhatsApp (Meta) | Messaging with you |
| Razorpay | Taking payments |
| Hostinger | Website hosting and email |
| Google Analytics, Microsoft Clarity | Website analytics, only if you allow it |
| Our accountant and tax authorities | Invoices, GST and tax filings |
We may also share data if the law requires it, for example a court order.
Some of these providers store data outside India. Where they do, we rely on their safeguards and on transfers permitted under Indian law.
When we work on your clinic’s marketing
Your clinic’s patient data stays yours. You are the data fiduciary for your patients. Where our work involves patient enquiries (for example a website enquiry or ad leads), we handle that data only on your instructions, as set out in our written agreement with you.
How long we keep it
- Enquiries that don’t become work: up to 2 years after our last conversation, then deleted.
- Client records, contracts and invoices: as long as tax and accounting law requires, generally up to 8 years.
- Analytics data: no more than 14 months.
- Server logs: no more than 90 days.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct or update it;
- delete it, unless the law requires us to keep it;
- stop using it where you gave consent;
- resolve a complaint about how we handled it.
You can also nominate someone to use these rights on your behalf if you are unable to.
Email vinay@webcof.com or WhatsApp +91 93563 87809. We reply within 7 working days and resolve requests within 30 days. We may ask you to confirm your identity first.
If you’re not satisfied with our answer, you can complain to the Data Protection Board of India.
Cookies and browser storage
Without your consent we store only one thing in your browser: your analytics choice (wc-consent), so we don’t ask again. If you allow analytics, Google Analytics (_ga, _ga_*) and Microsoft Clarity (_clck, _clsk) set their own cookies. To change your choice, clear this site’s data in your browser.
Children
This website and our services are for clinics and the people who run them. We don’t knowingly collect personal data from anyone under 18.
Security
We use HTTPS across the site, keep access to client data limited to people who need it, and use providers with strong security. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
Grievance Officer
Vinay Kadam Vinay Ramdas Kadam (sole proprietorship, trading as Webcof; GSTIN 27DTOPK0189Q1ZQ), Office 302, City Center, Hadapsar, Pune 411028 vinay@webcof.com · +91 93563 87809 Monday to Friday, 9 am to 6 pm IST
Changes to this policy
If we change this policy, we’ll update the date at the top. If a change affects how we use data you’ve already given us, we’ll tell you before it applies.